Expert Commercial Grade
Linux & Open Source
LINUX TECH SUPPORT PRICING
A dedicated support representative is available for managed services and engagements over 50 hours.
For AFTER HOURS & Emergencies….
Open a Ticket and then call us at
One hour response time guaranteed.
Mon-Fri, 9AM-5PM EST, excl. US holidays. Support outside hours recorded at 2.0x actual time. Minimum service purchase is one hour.
The Pantek Linux Support Process
1) REGISTER: Open a Free account in our Portal.
2) OPEN TICKET: Identify, document and discuss the issue.
3) ESTIMATE: Pantek provides an estimate of the hours/services involved.
4) APPROVAL: You then decide exactly what work is to be done.
5) PAYMENT: Once you have paid, work begins or is scheduled.
6) WORK: Pantek provides support and documents in the Ticket.
7) FOLLOW-UP: A manager will contact you to see how things went.
Pantek Linux Support and System Administration Services are:
Experienced: We have solved over 25,000 support cases
Never Outsourced: Our experienced support team is all US-based.
Industry Leading: Linux & Open Source Support since 1995
Flexible: Service by Phone, Email, Remote Login, or On-site.