The IT infrastructure that powers insurance claim workflows for this company runs in two data centers and includes 10 servers running on the Red Hat Linux open source operating system. In 2013, when the internal systems engineer providing support for these servers left the company, the IT team decided to outsource the role as a way to save on the cost of a full-time salary and benefits. But finding an IT partner that could provide the necessary expertise proved to be a big challenge. Red Hat experts seemed to be in short supply.
The customer found the answer to their challenge by turning to Pantek, which features a deep bench of senior technical resources who are experienced in designing, deploying and supporting open source technologies, including Red Hat. Pantek offered an annual Managed Services support contract for third-tier systems engineering resources, who are available to provide remote as well as on-site support for the Red Hat servers. Since 2013, Pantek has provided a wide range of technical support that keeps the company’s daily business operations running smoothly.
- Emergency response for down servers
- Server OS patch maintenance
- Server OS upgrades
- Application and database access issue resolution
- UNIX environment support
- Virtual environment support
- Hardware upgrade configurations
- SSL certificate management
- SMTP configurations
- System backups
- Red Hat Linux
- openSUSE Leap